Refund policy

At our shop, we take immense pride in crafting secure shipping crates from reclaimed pallet wood and curating only the hardiest plants capable of withstanding the journey to your home. We package every order with extreme care to ensure it arrives healthy and vibrant.

Because live plants require specialized handling, please review our policy below regarding transit issues:

• Reporting Window: You have 5 days from the date of delivery to notify us if your plant has arrived damaged. After 5 days, we are no longer able to accept return or refund requests.

• How to Contact Us: Reach out to us immediately within the 5-day window via:

  • Email: mprol1996@gmail.com

  • Phone: 973-525-0462

• Required Evidence: When you contact us, we will request clear photographs of the damaged plant still inside its original packaging.

  • Important Note: Photos must be taken while the plant is IN the packaging. Once the plant has been removed from its packaging, we can no longer verify transit-related damage, and requests cannot be honored.

• Refund Resolution: Upon reviewing and verifying the photographic evidence of transit damage, we will issue a full refund for the product within 10 business days. We will not issue any refund for products that do not show signs of transit damage. 

Need Help? If you have any questions about unpacking your plant or need assistance right away, please don't hesitate to call us at 973-525-0462.